Returns & Exchange Info

ERMOLAEVA is a brand trusted by women worldwide for over 10 years. We care deeply about each client and do everything possible to ensure that every purchase brings joy and confidence.

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General Policy

According to the Law of Ukraine №3161-IV dated 01.12.2005 “On Consumer Protection”, lingerie of proper quality cannot be returned or exchanged unless it has a manufacturing defect.

However, for us, your satisfaction always comes first.

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Custom Adjustments & Sizing

We understand that when ordering online, sizing may sometimes be challenging. That’s why we offer a complimentary adjustment service.
• If an item does not fit perfectly, we will make the necessary alterations free of charge.
• Please note: the item must remain in its original condition, unworn, with all labels attached.
• Requests for adjustments must be made within 24 hours after receiving your order.

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In Case of a Defect

Every item is carefully inspected before shipping. In the unlikely event that a manufacturing defect is discovered:
• we will replace the item with a new one or repair it at no cost;
• all shipping expenses will be covered by us;
• the situation will be resolved as quickly as possible.

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Why You Can Trust ERMOLAEVA

In over 10 years, we have never left a single client without a solution. Even in cases where the issue was not our fault, we always found a way to support our customers — whether through adjustments or individual arrangements.

We value every woman who chooses our aesthetic, and we strive to make every purchase from ERMOLAEVA not only a product but also a luxurious and reassuring experience.

E-mail: [email protected] / [email protected]
Phone: +380 63 607 6938 / +971 55 409 4800