Shipping & Delivery Info
Every ERMOLAEVA order is prepared with the utmost attention to detail. We use only premium materials, and each piece is handcrafted. Some items are available in stock, while others are made individually to order — making every creation truly unique and special.
We believe that purchasing lingerie is not only about comfort and beauty, but also about a luxurious experience. From the very first moment of placing your order until the moment you open our signature box, you are surrounded by care and refinement.
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Order Processing Time
• Items in stock — shipped within 1–2 business days after payment.
• Made-to-order items — handcrafted individually within 1–12 business days, depending on the model.
We always keep you updated and do everything to make your waiting time as comfortable as possible.
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Delivery within Ukraine
• Courier service: Nova Poshta.
• Delivery time: 1–2 days.
• Important: payment for the lingerie is made in full on our website, while the delivery fee is paid separately upon receipt at Nova Poshta, according to their tariffs.
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International Delivery
ERMOLAEVA ships worldwide. Delivery times and costs vary depending on the region — below are the estimated zones.
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Zone 1 — Eastern Europe
Countries: Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Lithuania, Latvia, Estonia, Moldova.
• Cost: ≈ $12
• Delivery time: 2–5 days
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Zone 2 — Central & Western Europe
Countries: Germany, France, Italy, Spain, Portugal, Belgium, Netherlands, Luxembourg, Austria, Switzerland, United Kingdom, Ireland, Denmark, Sweden, Norway, Finland, Iceland, Andorra, Monaco, Liechtenstein, San Marino, Vatican City, Greece, Cyprus, Malta, Croatia, Slovenia.
• Cost: ≈ $15–18
• Delivery time: 5–7 days
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Zone 3 — USA & Canada
• Cost: ≈ $25–28
• Delivery time: 4–8 days
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Zone 4 — Asia & Middle East
*In light of the current situation in the region, we are closely monitoring deliveries to UAE and other Middle Eastern countries.
At the moment, orders are being shipped and delivered as usual.
Estimated delivery time: 3–7 days.
Countries (examples): UAE, Turkey, Israel, Qatar, Saudi Arabia, Bahrain, Kuwait, Oman, Jordan, Lebanon, Egypt, Morocco, India, China, Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines.
• Cost: ≈ $30–35
• Delivery time: 4–8 days
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Zone 5 — Australia, Latin America & Africa
• Cost: ≈ $40–45
• Delivery time: 8–14 days
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Additional Information
• Complimentary shipping: orders over $350 are shipped free of charge worldwide.
• Signature packaging: every order comes in our luxurious ERMOLAEVA gift box, tied with a satin ribbon and accompanied by a personalized card — perfect as a gift or a treat for yourself.
• Restrictions: due to current circumstances, we do not ship to Russia or Belarus.
• Payment policy: all orders and international delivery fees are paid in full on our website at checkout. Cash on delivery is not available for international shipments.
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The Psychology of a Luxurious Purchase
We understand: buying lingerie is not just an online order. It’s an emotion, a mood, and a special moment for yourself. That’s why we have created a process that feels as refined as the product itself:
• clear timelines;
• transparent conditions;
• complete care for every detail.
More than 10 years, we have never left a single client without a solution. With ERMOLAEVA, you are always protected and can shop with complete confidence.
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E-mail: [email protected] / [email protected]
Phone: +380 63 607 6938 / +971 55 409 4800 (text only)
